We customers should take this further, perhaps class action like what people are doing with Flight Centre.Just want to let you all know. You are strongly urged to purchase comprehensive travel insurance that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes.After booking your Exclusive Package you will receive an invoice with all important information relevant to your Exclusive Package. We still email however. On occasions changes do have to be made, and Webjet Exclusives reserves the right to cancel or amend Exclusive Packages accordingly.Force Majeure means the occurrence of an event that is beyond Webjet Exclusives’ reasonable control and which could not have been reasonably prevented by Webjet Exclusives, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time.If Webjet Exclusives, in its reasonable opinion, considers that any Force Majeure event prevents Webjet Exclusives (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, Webjet Exclusives may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.In the event that Webjet Exclusives cancels or changes your travel arrangements in any way due to a Force Majeure event, Webjet Exclusives will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. I've contacted the ACCC today and the next step will be contact a current affair. WebJet Exclusives cancelled the tour about 8 weeks ago and only offered a credit I.e no refund.
Webjet Exclusives, at its discretion, may choose to refund the amount via an alternative method than that used to make the purchase.The refund will be paid in $AUD and will be that amount paid for the Exclusive in $AUD at the time of purchase.All pricing is reflected in Australian Dollars (AUD).All prices are inclusive of taxes, including GST, where applicable.Travel Providers may impose additional charges in some circumstances, which will be described on the website and which must be settled directly with the Travel Provider.Webjet Exclusives makes no representation that its Exclusives are identical to or cheaper than the prices for the Travel Products that may be obtained from time to time from the relevant Travel Provider or a third party.Webjet Exclusives reserves the right for marketing and commercial reasons to modify prices. What is the current situation, given that the proposed departure date is just 10 days away.I remain optimistic - 'duty of care' and all that....Are Webber exclusive tours still going ahead. Webjet Exclusives will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. At a loss about what to do.Might be time to try Office of Fair Trading or ACCCCan you please advise us how we can get into our account when our password is not accepted and we receive no emails when we ask to change it. Webjet Exclusives takes no responsibility for any transactions which may occur as a result of a disclosure by you of your password to third parties, or through anyYou indemnify Webjet Exclusives from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the Purchase Facility by you or any other person using your membership identification, Account or password.have sufficient credit on your credit card account to meet all charges for Exclusives you purchase through the Purchase Facility;keep secure any means of identification that Webjet Exclusives provides to you in order to access the Purchase Facility;comply with requirements for the Travel Product you’ve booked, including any Travel Provider terms (where applicable); andensure that you have the necessary documentation to travel.for the purpose of “carrying on a business as a travel agent” within the meaning of Australian State and Territory legislation regulating travel agents, unless you are a licensed travel agent under that legislation;for any activities which breach any laws, infringe any third party’s rights, or breach any standards, content requirements or codes promulgated by any relevant authority;in any way which interferes with other users or defames, harasses or menaces anyone; orfor any purpose (commercial or otherwise) other than the purpose of purchasing Exclusives (reverse or cancel a Transaction without Webjet Exclusives’ prior written consent;resell any rights to Travel Products acquired through the purchase of an Exclusive; orpermit any other person to use your user identification to access the Purchase Facility, or grant a third party the right to access and use the Purchase Facility.assessing the suitability of any Travel Products for your needs; andall matters relating to complying with the laws and regulations of all immigration authorities of the countries you travel to and from.All the intellectual property rights in the Website and the Purchase Facility are owned by Webjet Exclusives and/or its licensors (as applicable).
email jplcnk@bigpond.com Phil FosterI've just reported them to the ACCC. I got notified that they were the tour operator and to pay them the rest of the monies owing for the trip being some $6400.00 dollars.
Webjet is saying that we had a seperate contract with tomato travel.
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