Hopefully they’ll help you as you prepare for your assessment. I was initially asked to give a brief overview of the online appointment booking service and to confirm the details I’d given in the updated GDS Proposition.Once I had done that we went through each of the standards. We do assessments at the end of Alpha, the end of Private Beta, and the end of Public Beta going into Live. Added detail on how and what to prepare for a service assessment. Reports on this blog will be migrated across. Find out how your organisation is impacted at GOV.UK service and product owners need to upload an This walk through picked up some usability issues that we hadn’t previously encountered, but it was done in a friendly and helpful manner.After the panel finished I was introduced to a designer, Ed Horsford, who spent a couple of hours showing me some examples of recent work, going through our service, and giving me some very constructive comments on how we could improve it. Service assessments by the GDS currently take place at three occasions: at alpha, before beta, and before go live. They now also provide assessment materials such as prompts and blank checklists in advance of the panel, so services can self-assess before meeting the GDS team. If your service is being assessed by your department, ask the assessment team when you’ll get your result.What happens next depends on the result of the assessment, and the development phase your service is in.Read the Department for Work and Pensions’ blog post on Your digital engagement manager will help you with this. I got some very useful pointers on how to do user testing, delivering continuous improvement post-launch and on using the The experience was valuable both for myself and for GDS.Since the meeting they’ve created email templates giving clearer information about what is required and how the assessment process will be run. But that doesn’t mean the entire journey is being assessed when you come in for an assessment.You wouldn’t fail an assessment just because there are still problems with the wider user journey, as long as you’ve done what’s reasonable in the circumstances to make things better. I was initially asked to give a brief overview of the online appointment booking service and to confirm the details I’d given in the updated GDS Proposition. We hadn’t actually tested it on ‘external’ customers.This, it turned out, wasn’t quite what was expected of us. Involve GDS before the assessment In the assessment you have a limited time to explain what your service does and how you have gone about meeting the service standards. They tended to understand what was needed to complete the appointment booking.I was then asked to demonstrate our service for the panel. Your assessment will be run by a panel of experienced specialists from the government digital community.
During that time, you’ll need to both:In any assessment, it’s useful to start by briefly setting the scene. You’ll have 30 minutes before the assessment to set up equipment, or get the room ready.
You’ll need to bring your own food and drink with you.
It echoed my own experience as an assessor (not on this assessment) how co-operative the experience is and that it's a learning process for both the service provider and GDS.Would it be possible to add some deep links to the prompts and checklists?Government Digital Service (GDS) is leading the digital transformation of government. Date of Assessment: 17/11/2015.
Updated the address for GDS assessments to The White Chapel Building. The Standards Assurance Service Team at the Government Digital Service (GDS) has adapted to running service assessments remotely.
This post is about our venture into a new frontier for GDS: Life after the Live assessment. While we’re all passport customers outside of work, our own staff aren’t entirely typical of members of the public. This usually means talking about the things you learnt during your discovery and alpha, including:It’s also useful to explain any changes you made based on the feedback the service got at its previous assessment, if it had one.You probably shouldn’t spend more than 10 minutes covering these issues.Once you’ve explained what your service is and why you’re building it, spend 20 or so minutes walking the panel through what you’ve built.You might not have time to show every screen, but you should be able to show any particularly important interactions.And don’t just focus on the happy path: show what happens to users who aren’t eligible, or who can’t provide a piece of evidence at the right time.Remember to talk about the whole user journey, including offline channels. Service teams should be thinking about the wider journey their service is part of - but it’s important to fix that journey in increments, starting small.Otherwise, your service will be assessed by your department’s assessment team. As service manager, it’s my job to make sure that everything is in place. Some had already run assessments and sent through reports to certify that services (those with less than 100,000 transaction a year) are Digital by Default. No matter which version of the standard you’re using, you must get your service assessed if it’s the responsibility of a central government department and either of the following apply: 1. It will take only 2 minutes to fill in. Assessment Stage: Alpha. There was a particular emphasis on user needs and showing that we’d built the service to meet them.While we’d decided to provide online appointment booking in response to our customer insight material, we’d tested the service on a wide range of people within HM Passport Office and our suppliers. There might also be one or 2 observers, but they won’t ask questions.You’ll have 30 minutes before the assessment to set up equipment, or get the room ready. 2.
Don’t include personal or financial information like your National Insurance number or credit card details.To help us improve GOV.UK, we’d like to know more about your visit today.
Outcome of service assessment. The models for GDS assessments (we assess all services with over 100,000 transactions) and internal department run assessments (for services with fewer than 100,000 transactions) are very similar.
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