EE are not obliged to refund you but you may complain to the Premium rate regulator You could try texting STOP to the number, but it may cost and may not work.
Although, their systems are automated enough to actually send some text to say something has been set up on your account. Unlimited data on our network.During congestion, the small fraction of customers using >50GB/mo.
Solved! Content purchased using Boku is non-refundable.
Each purchase requires confirmation of the charge before it can successfully complete. They do not use their phones for buying anything at all.. if they want anything we buy on our credit cards and happy to pay.i feel aggrieved that we are charged for services NOT consented to receiving or using and no verification codes received or used.You will be charged Boku via the PS network/app. Pay As You Go customer can use it just as well as Pay Monthly customer. If your child’s using Charge to Mobile on their own phone, make sure they know what they're getting and how much it costs. charges apply. They should then tell you that you need to provide a copy of your daughter's date of birth to prove she's a minor, so just take a photo of her birth cert or something official like that. See the answer below or
You're welcome :)! This is DISGUSTING as after over an hour on the phone to EE customer services, there’s nothing they are prepared to do to help me. Tell them the situation and that it is being refunded and ask them to extend the time before they chase it. The one game they bought has been charged to credit card as usual.
University of Natural Resources and Life Sciences, Vienna
1) and 20% to the IT-Userrroom. Finally Boku agreed that we should be refunded fully as this was fraud.so anyone in this position- please check your bills and flag up immediately.These will be reversed-charged texts from Premium Rate nos. They won’t even verify if messages were sent by a Boku - as we haven’t received themin the email they sent me they specifically say they send verification codes and we have never received this. There is no additional fee for mobile payments.
Monthly credits for promotional device pricing, where applicable, end at end of term, early termination, early payoff, or upgrade—whichever occurs first.Accounts without an active phone line will incur a $50/mo. They'll say that they only charge if people reply Yes to the text but it's rubbish as they'll charge no matter what you reply - just the reply triggers it. How am I charged? My daughter's phone and we don't even have a Playstation.
I've included a copy of the email you should receive from them at which point you send a reply with your daughter's age confirmation. for line 2, and $20/mo./line for lines 3-4 with AutoPay for Unlimited Basic.
What is Boku?
I'm just trying to find out how you contacted Boku. Charges for use of the Boku Service are made via your mobile phone bill, or deducted from your prepaid account (the “Boku Charges”). for line 1, $40/mo. I have been fraudulently charged nearly £400 by EE OVER MY BILLby EE for 3rd party services I have NEVER requested or received by BOKU.
They only seem to have a serviced office in London with no phone number. Pay Monthly customer will see a transaction on the next phone bill.
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